Managing for Quality and Performance Excellence – International Edition, January 30, 2013 PDF

Managing for Quality and Performance Excellence Paperback – International Edition, January 30, 2013
Author: Visit ‘s James R. Evans Page ID: 128509459X

Review

Brief Contents. Preface. Part I: Principles of Quality Management. 1: Introduction to Quality. 2: Foundations of Quality Management. 3: Customer Focus. 4: Workforce Focus. 5: Process Focus. Part II: Tools and Techniques for Quality Management. 6: Statistical Methods in Quality. 7: Design for Quality and Product Excellence. 8: Measuring and Controlling Quality. 9: Six Sigma and Process Improvement. Part III: Beyond Quality: Performance Excellence in Organizations. 10: The Malcolm Baldrige Framework for Performance Excellence. 11: Strategic Focus on Performance Excellence. 12: Measurement and Knowledge Management for Performance Excellence. 13: Leadership for Performance Excellence. 14: Building and Sustaining Performance Excellence. Appendixes.

About the Author

James R. Evans is professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997-1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been Editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, The American Society for Quality presented Dr. Evan and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented “for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management.”

Paperback: 784 pagesPublisher: South-Western College Publishing; International ed of 9th revised ed edition (January 30, 2013)Language: EnglishISBN-10: 128509459XISBN-13: 978-1285094595 Product Dimensions: 8 x 1.1 x 10 inches Shipping Weight: 2.7 pounds Best Sellers Rank: #1,079,088 in Books (See Top 100 in Books) #8979 in Books > Business & Money > Management & Leadership > Leadership #242835 in Books > Reference

This covers the general history of quality assurance, especially in the last 100 years, and does a good job of presenting numerous case studies with often recent examples in manufacturing and services. Used as a textbook in classes, it is also an excellent reference book.

Relevant to the course work but they is this so much more expensive over the older edition? It’s the same book with changed around chapters. Sorry excuse to make more money. The material itself is accurate and just what I needed to know for class projects and tests.

The book itself is great condition and was received promptly before my class. The contents are easy to read and convey realistic and very applicable material.

Amazon com Managing for Quality and Performance Managing for Quality and Performance Excellence Kindle edition by James R Evans William M Lindsay Download it once and read it on your Kindle device PC Managing for Quality and Performance Excellence Paperback Buy Managing for Quality and Performance Managing for Quality and Performance Excellence Paperback 30 Jan 2013 International ed of 9th revised ed edition Quality Performance Excellence 007 James R Evans Quality Performance Excellence Evans has published more than 90 refereed papers and more than 30 Publisher Cengage Learning 007 edition March 13 2013 Solutions Test Bank List 3 Solution Manuals and Test Aug 04 2013 International Management Managing Across Borders and Cultures Quality Performance Excellence 7th Edition James R Evans January

Download Managing for Quality and Performance Excellence – International Edition, January 30, 2013 PDF

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